FAQ’s

Opening Times

What time does the Bavarian Village open and close daily?

Bavarian Village will be returning to Winter Wonderland on 22nd November 2018 and remain open until 6th January 2019.
We will be open daily from 10am – 10pm.

However, on Thursday 22nd November will open a little later than usual at 4pm. We are also closed on Christmas Day.

Please note, during peak days (Wednesday – Sundays), the Bavarian Hall will be cleared at 5pm for the evening session. Guests queuing to enter the Bavarian Hall for the evening session will be allowed in from 6pm.

Getting Here

How can we get to Winter Wonderland?

Winter Wonderland is located in Hyde Park, London W2

You can walk to Winter Wonderland from the following London Underground stations:
Marble Arch (Central line)
Green Park** (Victoria, Jubilee and Piccadilly lines)
Hyde Park Corner (Piccadilly line)
Victoria (Victoria line and National Rail)
Knightsbridge (Piccadilly line)

** Please note that Green Park is a step-free station with lift access so those with children or with mobility impairments may find it easier using this station.

 

Do I have to pay to get into Bavarian Village?

No, neither Bavarian Village nor Winter Wonderland has an admission fee.

 

Food and Drink

How can I pay for food and drink?

Purchases can be made by cash. Our larger bars and food outlets accept payment by credit/debit card.

 

How much is a stein of beer?

Stein costs are £9.50 for 1 pint of Bavarian Gold; this includes a deposit for each stein glass.

 

How do I get my stein deposit back?

You will be given a token with each stein; you will receive your deposit back if the stein is returned with the token in a reusable state.

 

Can I pay for food in the Bavarian Village by card?

The majority of our food outlets do accept card payment.

 

Can I buy gluten-free foods at the Bavarian Village?

Unfortunately, our food options are not gluten-free.

 

Until what time can I order drinks?

The bars will stop serving all drinks at 21:45. However PWR Events/ Bavarian Village reserve the right to stop serving drinks at 21:30 on very busy periods.

 

Can I bring in my own food or drink?

We do not permit food or drink purchased outside the Bavarian Village to be consumed on our premises.

 

Do you offer any traditional Christmas food?

Unfortunately not, hopefully our options here will prove suitable regardless.

 

Drinking Alcohol at the Bavarian Village and at Winter Wonderland

When purchasing alcohol at the Event, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over. Alcohol is not permitted to be taken into Winter Wonderland and any alcoholic drinks purchased on site must be consumed before leaving. Bag searches will be in operation.

Vouchers

What are Food/drink Vouchers?

The Bavarian Village Food/Drink vouchers can be used at any bar or eatery where the voucher sign is displayed within the Bavarian Village. These come in the form of 10 sheets with each sheet containing 1 meal voucher and 3 drink vouchers. Further details for what they can be redeemed against can be found in our Food & Drinks page. The bars will stop serving all drinks at 21:45.

 

Will I receive change for vouchers?

There is no change given for our food and drink vouchers.

 

How can I purchase them?

You can request vouchers by emailing privatehire@bavarian-village.com. Vouchers can be paid for and collected in person from the Bavarian Village Information Desk/Cloakroom.

Accessibility

Is the Bavarian Village accessible for customers who require a wheelchair?

Yes, we have ramp access across the Bavarian Village at ground level.

 

Can I bring pets into Bavarian Village?

No, we do not allow animals into the Bavarian Village, unless they are service animals.

 

Are children allowed in the Bavarian Village?

Yes, we welcome the whole family to the Bavarian Village; prams and pushchairs are also permitted.

 

Do you have baby changing facilities?

We do not have baby changing facilities within the Bavarian Village but there are some available within a short walk of the Bavarian Hall.

 

Are there toilets in the Bavarian Village?

Yes, there are numerous toilets located behind the Bavarian Hall and in Bavarian Village.

 

Is there a wheelchair accessible set of toilers in the Bavarian Village?

Yes, we have an accessible toilet with ramp access at the rear of the Bavarian Hall.

 

Are there ATM’s at the Bavarian Village?

Yes there are ATM’s. Please note there is a charge to use these cash machines.

Entertainment

Is there live music in the Bavarian Village?

We have German acts performing on stage inside our Bavarian Hall daily. They perform Traditional German music and pop songs. Performers include Frontal, Die Junx, Bavarian Four, and Josef.

We also have British singers on the outdoor Bavarian Village stage, performing Motown, Soul and Chart Hits. Acts include Mikey Mike, Michael Leavy, Zac Bauman and more.

 

Do you have photographers in Bavarian Village?

Yes, we have photographers and cameramen who take photos and videos for use on our screens, our website, bavarian-village.com and social media platforms. By entering our premises you agree to be filmed and photographed.

Winter Wonderland Enquiries

Can I buy Winter Wonderland vouchers from Bavarian Village?

You can pre-purchase Winter Wonderland food and drink vouchers, which can be used at other bars and eateries at the event, please email winterwonderland2018@img.com for further information.

 

Where can I buy tickets for rides, Magical Ice Kingdom, Ice Skating, Circus and Observation Wheel at Winter Wonderland?

Ride tokens can only be bought on the day at Winter Wonderland Box Offices.

Tickets for the Ice Rink, Magical Ice Kingdom, Giant Wheel and Circus can be bought from tickets.hydeparkwinterwonderland.com, or at the Winter Wonderland Box Offices subject to availability.

 

Who should I contact for lost items?

Email wwlostproperty@pwrevents.com to get information regarding lost items.

Table Packages

Are table packages still available to book?

Yes, our table packages can be found here.

 

Is the cost exclusive of VAT?

The price includes VAT.

 

Once booked, how will I receive my meal and drink vouchers?

We usually supply vouchers on the day of your visit; it will be possible to collect these before your visit, from the evening of Thursday 22nd November.

We do not usually send these out in advance as, if vouchers or wristbands are lost, they will not be replaced.

 

When will I receive information and instructions about my booking?

We will send this information from the middle of November onwards. Included will be which places to enter Winter Wonderland from to receive fast-track entry, instructions for you and your group, as well as confirmation codes and VAT invoice.

 

We do not require a meal; do you offer drinks only packages?

Unfortunately we do not offer any bar/restaurant style reservations; all our packages are inclusive of both meals and drinks. Packages are the only way to book tables.

 

Is booking a table package the only way to be seated on a table in the Bavarian Village?

It is by no means compulsory to book packages to visit. You are more than welcome to try your luck to find free tables. We have tables available to the public across Bavarian Village as well as in the Bavarian Hall.

 

How do I get my food and drinks when I book a package?

For Gold package and Almhutte package guests, you will be provided table service with your meal and drinks coming out of the prepaid budget. For Gold this will be 10 meals and 30 drinks per table; in Almhutte it will be £400 per table of (maximum) 10 guests.

For Silver and Bronze packages, you and your guests can redeem your meal voucher at our Heidi’s Kitchen in the Bavarian Hall. Drinks can also be redeemed at any of the bars across Bavarian Village or the Bavarian Hall itself.

 

I have more or fewer than 10 guests, are there any concessions or per person pricing?

Unfortunately, as our tables are uniform in size and suitable for 10 seated, our packages are based on 10 guests.

Should you have 27 guests, we would recommend purchasing 3 table packages at the desired tier.

 

I wish to book fewer tables than our group size will accomodate.

Of course, this is not a problem in the Silver, Bronze and Almhutte areas where there is public seating available.

However, please note that we cannot guarantee seating for these additional guests nor will we provide vouchers, wristbands or fast-track entry for the additional guests.

For the Gold Package however, we can only accommodate a maximum of 10 per table package into the VIP area.

Private Hire

How many people do your venues hold?

Café Bavaria can hold up to 300 people upstairs or 80 people in the downstairs area. Wilde Hilde can hold 120 guests and Almhutte can accommodate 1100 guests.

Our VIP areas include table service and access to our finest food and premium liquors, with the capacity of the VIP area in the Bavarian Hall accommodating 150 guests and Gracy’s VIP holding 100

 

What are the benefits of booking Café Bavaria Upstairs or Wilde Hilde?

It’s ideal for private parties; the first floor has a great view of the Bavarian Village from its private balcony. It is also more secure with its own security at the entrance as well as coat racks (if requested) for personal effects.

 

Is it possible to smoke upstairs in Café Bavaria and Wilde Hilde?

Café Bavaria and Wilde Hilde have its own smoking terrace.

 

How much does it cost to privately hire one of these venues?

Please contact PrivateHire@bavarian-village.com for availability, package details and costs (bookings are priced for 6pm – 10pm closing).

 

How can food and drink be ordered?

Food is normally ordered in advance for a private party. It is brought to guests by our wait staff. Drinks can be ordered at the private bar in Cafe Bavaria or Wilde Hilde.

 

How can I pay for food/drink during my hire of Café Bavaria or Wilde Hilde?

A minimum spend is paid for in advance of the party. Once this sum has been reached, bar staff will inform the party organiser and set up a tab if required.

VIP Parties

Is there a VIP area?

Yes, we have a Bavarian Hall VIP area, where Gold Packages tables are available and suitable for up to 10 guests. The table package fee includes our Food & Drinks Package which provides a set meal and 3 drinks.

Private Hire of 150 person area is available; please contact PrivateHire@bavarian-village.com for more information. We also have the even more luxurious Gracy’s VIP area, which is more private and cosy, suitable for 100 guests.

 

How many people does the Bavarian Hall VIP area hold?

The VIP area holds 150 people; on 15 Gold Package tables of 10.

 

Is table-service offered in the Bavarian Hall VIP area?

Yes, we do offer table service both for food and drinks in the VIP area.

 

What are the benefits of booking a Bavarian Hall VIP area?

The VIP area is elevated and overlooks the Bavarian Hall. It is a little more private and intimate but also a place where you can have a party within the Bavarian Hall.

 

Are there any special drinks offered in the VIP area?

Premium Champagnes and liquors are only available in the VIP area.

 

Where is the Bavarian Hall VIP section located?

The VIP area is located beside the stage in the Bavarian Village Hall. It is a raised and enclosed area.

Security

SAFETY AT WINTER WONDERLAND

The safety and comfort of our visitors is a priority. Hyde Park Winter Wonderland has a robust security management plan, which is coordinated by event security and the Metropolitan Police.

Security checks will be in place throughout the event, including bag searches, which may result in delays when entering the site, please leave extra time for these searches to take place.

There may also be restrictions on the size of bag/luggage that is allowed into the event. We strongly advise not bringing large bags or luggage to the Event.

We ask all guests to be vigilant and not to leave bags and belongings unattended.

 

Is there a cloakroom at the Bavarian Village?

There is a cloakroom for bags and other items. The cost is £1 per item. Please note that the cloakroom is open at peak times only.

 

PROHIBITED ITEMS

The following articles must not be brought into the Event:

  • Knives
  • Fireworks
  • smoke canisters
  • air-horns
  • flares
  • weapons
  • dangerous or hazardous items
  • laser devices
  • bottles/ glass vessels/ cans
  • poles
  • Any article that might be used as a weapon and/or compromise public safety.

Any person in possession of such items will be refused entry to the Ground.

Any article that might be used as a weapon, be deemed to be offensive or abusive, or compromise public safety, will be confiscated and or reported to the police.

 

BAVARIAN VILLAGE© IS A TRADING NAME OF CHRISTMAS FUNCTIONS LIMITED.
COMPANY NUMBER 08896722